Cancellation & Refund

At Kumar Products, customer satisfaction is our priority. We strive to deliver high-quality herbal products in excellent condition. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

• Orders can be cancelled before they are shipped
• Once an order has been dispatched, it cannot be cancelled
• To request cancellation, please contact our customer support as soon as possible with your order details

2. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• The wrong product
• An item with missing contents

Please notify us within 48 hours of delivery by contacting our support team with:

• Your Order Number
• Photos of the product and packaging
• A brief description of the issue

After verification, we will arrange a replacement or process a refund, as applicable.

3. Refund Policy

Refunds are processed only in the following cases:

• Product received is damaged during transit
• Incorrect product delivered
• Order cancelled before shipment
• Product is unavailable after payment

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.

4. Non-Refundable Items

Refunds or returns will not be accepted if:

• The product has been opened or used
• The seal is broken after delivery
• The product is damaged due to misuse or improper storage
• The return request is made after the specified time period
• The purchase was made during a non-refundable promotional offer (unless required by law)

5. Return Shipping

If the return is due to our error (wrong or damaged product), return shipping charges will be borne by Kumar Products.

For any other approved returns, shipping charges may be the customer’s responsibility.